thank you for visiting! it's our three year anniversary! all sizes, room sprays, and diffuser oils have been restocked. reminder: Shipping may delayed beyond our control due to covid-19 and carrier disruptions.

FAQS

Who is Frerés Branchiaux Candle Co.?

Frerés Branchiaux Candle Co. is a home fragrance candle company based in the Washington, DC Metro area created and managed by 3 brothers, Collin (14), Ryan (12), and Austin Gill (9). Our core products are scented soy based candles,  coconut wax candles, room/body sprays, and diffusers. 10% of proceeds are donated to local organizations who assist people transitioning from homelessness.  

SHIPPING

Because of the conditions created by COVID-29, orders may take up to 4-6 weeks to ship. We are going through an unbelievable phase of staff turnover, supply chain disruptions, and COVID-19 related shutdowns that have severely impacted processing, shipping, and delivery.  Tracking notification emails are sent as soon as shipments are processed. AK, HI, and outlying territories may take longer. Shipping time does not include processing.

Once your order has shipped, you will receive an email with tracking information. If you do not receive a tracking email, just email us at customer.service@freresbranchiaux.com and we will send it to you.

BULK ORDERS

We gladly give a 20% discount for orders of 20 items or more for groups, businesses, and events excluding limited edition candles. Please contact us via email before placing your order. 

RETURNS/REFUNDS/CANCELLATIONS

We gladly accept returns within 2 weeks of delivery ONLY if the item is damaged or defective.  All sales are final. Returns will either be replaced with a new product or store credit. Please contact us via email to process a return. Because we are a small company, we cannot modify or cancel orders after payment confirmation.

LOST PACKAGES

If you have received a delivery confirmation from the delivery carrier but have not physically received the package, please contact the delivery carrier to process a missing/lost package claim for a full refund of your order and shipping fees from the delivery carrier.  Once we send your package, we have no control over how or when the package is delivered.  The package may be lost, delivered to the wrong address, or stolen.  Please use your tracking number and proof of purchase to file a claim with the delivery carrier used to ship your order (UPS, USPS, DHL, or Fedex).

CONTACT US

You can contact us via our contact form HERE or phone at 1 (877) 747-7915.  Emails and calls will be answered within 48 hours between the hours of 10am EST to 4pm EST on weekdays.  Emails and calls will not be answered on the weekends or holidays. 

 

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SITE TEMPORARILY CLOSED FOR RESTOCK!

The site is temporarily closed to processing new orders until 10/11/20 for a restock.  Limited stock remains available for purchase.  If you place an order from 9/15 to 10/11/20, it WILL NOT be processed until 10/11/20.  Thanks!

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