Who is Frerés Branchiaux Candle Co.?
Frerés Branchiaux Candle Co. is a home fragrance candle company based in the Washington, DC Metro area created and managed by 3 brothers, Collin (16), Ryan (13), and Austin Gill (11). Our core products are scented soy based candles, coconut wax candles, room/body sprays, and diffusers. 10% of proceeds are donated to local organizations who assist people transitioning from homelessness.
Unless a delay takes place due to COVID-19, orders will take 7-14 business days to ship. We are going through an unbelievable phase of staff turnover, supply chain disruptions, and COVID-19 related shutdowns that have severely impacted processing, shipping, and delivery. Tracking notification emails are sent as soon as shipments are processed. AK, HI, and outlying territories may take longer. Shipping time does not include processing. We do not currently ship to PO Boxes.
Once your order has shipped, you will receive an email with tracking information. If you do not receive a tracking email, just email us at email@example.com and we will send it to you.
All sales are final. Please purchase Route insurance with your order to be compensated for any items broken during delivery or upon arrival OR if a package is missing or stolen. If you do not purchase insurance, you will have to file a damage/missing claim with the shipping carrier.
Please contact us within seven (7) calendar days after receipt if there is an issue with your order.
Because we are a small company, we cannot modify or cancel orders after payment confirmation.
If you have received a delivery confirmation from the delivery carrier but have not physically received the package, please contact the delivery carrier to process a missing/lost package claim for a full refund of your order and shipping fees from the delivery carrier. Once we send your package, we have no control over how or when the package is delivered. The package may be lost, delivered to the wrong address, or stolen. Please use your tracking number and proof of purchase to file a claim with the delivery carrier used to ship your order (UPS, USPS, DHL, or Fedex).
You can contact us via our contact form HERE. Emails will be answered within 48 hours between the hours of 10am EST to 4pm EST on weekdays. Emails will not be answered on the weekends or holidays.